Shipping policy

Shipping Policy

1. Order Processing

  • Orders are processed within 3-5 business days after payment is confirmed
  • Orders are not processed on weekends or holidays

2. Shipping Time

  • Estimated delivery time: 5–10 business days depending on location
  • Delivery times are estimates and may vary due to carrier delays or external factors

3. Shipping Rates

  • Shipping costs are calculated at checkout based on location and shipping method
  • Any applicable taxes or duties are the responsibility of the customer

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email
  • Please allow time for tracking information to update

5. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details
  • We are not responsible for orders shipped to incorrect addresses provided by the customer

6. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages once marked as delivered
  • Please contact the shipping carrier directly for assistance

7. Delays

  • We are not responsible for delays caused by:
    • Shipping carriers
    • Weather conditions
    • Customs processing (for international orders)

8. Damaged or Incorrect Orders

  • If your order arrives damaged or incorrect, contact us within 5 days at:
    veline@vlinewear.com
  • Include your order number and photos of the issue

9. International Shipping (if applicable)

  • Delivery times may vary depending on destination
  • Customers are responsible for customs fees, duties, or import taxes